Most of our orders ship within two to four business days. We cannot guarantee same-day shipping, but we try our best. If you have a critical receipt date, please contact us. We’re not you-know-who, but we’re still pretty cool...
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Shipping
95% of our orders ship the same or next business day.
Free Shipping on orders over $199!*
We know you're excited to get your hands on your new rope, and we’re equally excited to get it to you. But before you start tracking your package like a hawk, let’s set the record straight: we’re a small, passionate business, not a shipping juggernaut with a fleet of drones. Cutting rope requires a detailed, meticulous process. So we appreciate your patience.
In the event that an item is backordered, you will be promptly notified and presented with the best options to proceed with the order. Many times we have a suitable alternative in a different color or brand.
Occasionally, packages might take a little detour. If your order seems to be taking an unusually long time, give us a shout. We’re here to help sort things out and make sure you get your goodies.Deliveries and destinations requiring a lift gate, please notify us after placing your order.
*Only applicable to orders shipping within the contiguous United States.We offer a range of shipping options to suit your needs. From standard delivery (because sometimes patience is a virtue) to expedited (for those “I need it yesterday” moments), we’ve got you covered. Just pick the option that fits your timeline best.
Orders are processed Monday-Friday, 9AM to 430PM ET. Orders placed outside of these hours will not be processed until the next business day. Orders placed after 4:00pm ET on Friday, will be processed on Monday, except in the event of a holiday in which the fulfillment center is closed. ROPE.com facilities are closed on weekends.
If your order has been processed for shipping, or has shipped, we can not cancel your order. You can refuse the delivery, and your order will be subject to our return policy. In the event there is a credit card authorization issue, the order will be put on hold and you will be notified immediately.
